Refund Policy

Refund & Return Policy – Kookys.in

At Kookys, we want you to love what you ordered! If you're not satisfied, we’re here to help.

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1. Returns

We accept returns within 5 days of delivery under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as you received it.

• Proof of purchase (order confirmation email or invoice) is required.

• Items must be shipped back to us at your cost, unless the item was defective or incorrect.

Non-returnable items:

• Gift cards

• Personalized or custom-made products

• Clearance or final sale items

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2. Return Process

To initiate a return:

1. Email us at hello@kookys.in within 5 days of receiving your order.

2. Include your order number, reason for return, and photos if applicable.

3. We'll provide return instructions and a return address.

4. Once we receive and inspect the item, we’ll notify you of the approval or rejection of your return.

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3. Refunds

• If your return is approved, your refund will be processed within 7 working days to your original method of payment.

• Shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

• If you haven’t received your refund after 7 working days, please check with your bank or payment provider.

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4. Damaged or Defective Items

If you receive a damaged or defective item, contact us at hello@kookys.in within 48 hours of delivery. We’ll make it right — either through a replacement or a full refund.

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5. Cancellations

Orders can be cancelled before they are shipped. Once shipped, our return process applies.

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Contact Us

If you have any questions, feel free to reach out:

Kookys
Email: hello@kookys.in
Website: https://www.kookys.in